Monthly Archive:: July 2013

Book Review & Notes on Crucial Confrontations by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Here’s my Book Review on Crucial Confrontations Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler What do NASA, the New York Times, Enron, Tyco and WorldCom all have in common? All of these organizations experienced major disasters in the past few years — from

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